Create a Personalised AI Business Email Responder with Make & ChatGPT

Solve one of the biggest business pain points with smart AI & Automation

• AI Tools: Make, ChatGPT

• Level: Advanced

• Access: Paid

This guide is part 4 of the course Learn Make: AI & Automation for Business. 

Make is one of the leading platforms that helps businesses use AI & automation to solve practical business problems at scale.

Emails are a common pain point for most businesses. We are overwhelmed by them and don't have much time to respond to them individually.

Yet responding to emails promptly is critical for business success, such as responding to customer complaints or sales enquiries. 

This is what makes emails a key pain point for most businesses.

In this guide, I'll show you how to create an AI automation in Make to automatically create customised responses to business emails using ChatGPT.

We will cover:

• Who This Guide is For

• Emails: A Huge Business Pain Point

• How AI & Automation Solves the Email Pain Point

• Creating a Custom Business Email Responder

• Ideas for Further Improvements

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Who This Guide is For

This is an advanced guide, especially the practical part later on. 

If you are new to using automation & AI, I'd suggest trying one of my free beginner AI courses first such as:

• Learn how to use Claude AI

• Learn how to use ChatGPT

This guide also assumes you're familiar with using Make, if you're not check out this guide first.

Emails: A Huge Business Pain Point

While businesses vary considerably in their tasks, probably one of the most common tasks for most businesses is dealing with emails.

Slow responses to emails have a number of negative impacts on businesses:

• Time Consumption: Professionals & Businesses spend nearly 30% of their workdays sorting through and answering messages

• Organisational Challenges: Without proper systems, important emails can get lost in cluttered inboxes

• Productivity Drain: 70% of survey respondents reported email as the biggest productivity drain in their workforce

• Time Wasted Searching: 73% of professionals said they spend too much time trying to find specific emails

• Security Concerns: Accidental sharing of sensitive information or sending emails to the wrong recipients can lead to data breaches.

• Customer Expectations: Customers expect quick responses, with speed being as important as price for many

• Impact on Customer Loyalty: Delayed responses can lead to customer dissatisfaction and damaged trust

• Reputation Risk: Poor email management can tarnish a company's reputation and lead to loss of business

• Legal and Compliance Issues: The inability to quickly retrieve relevant correspondence during legal disputes can be problematic & costly

• Collaboration Barriers: Inefficient email communication can lead to silos and hinder teamwork

This means a solution for this key pain point could have significant benefits and advantages for those businesses that choose to adopt it, compared to those businesses that continue to drown in emails and do nothing to fix it.

What we need to solve this problem is Intelligence, and the ability to take action.

How AI & Automation Solves the Email Pain Point

The great news is, that the recent development of AI automation tools now means we can develop custom AI solutions to business problems, at a fraction of the cost and time of traditional development teams.

The most capable, cost-effective AI automation tool I have discovered to date is Make.

Using Make, we can create a custom AI automation using ChatGPT to automatically read our emails, apply a preset customised ChatGPT prompt to automatically generate a custom response to the email.

We will then create a draft email in google mail, so we always retain control and can review and make further tweaks to the email before sending.

So let’s get started!

[Like me to help you build your own AI automation to help improve your business? Find out more and book a free 1-2-1 with me here.]

Creating a Custom Business Email Responder

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